JOB RESPONSIBILITIES

Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Bank's policies, procedures and federal and state compliance requirements

A·         Cash handling, including but not limited to, counting, verifying and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment

B·         Process daily teller work thru "Branch Capture"

C·         Provide comprehensive, prompt, and efficient customer service in all transactions while ensuring that all federal and state compliance requirements are met

D·         Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with bank procedures and security protocols

E·         Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment

F·         Work as a team with other tellers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed

G·         Provide a high level of customer service, providing answers and assistance with a smile

H·         Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function

I·         Perform other duties as required or assigned by leadership

JOB QUALIFICATIONS

A·         High school diploma or equivalent

B·         Basic math and computer skills

C·         Cash-handling experience

D·         Excellent communication, customer service, and time-management skills

E·         Ability to pass a background check

F·         Strong dedication to accuracy and efficiency

Equal Opportunity Employer/Veterans/Disabled     

American Bank & Trust Company is looking for a full-time Deposit Operation Clerk (Bookkeeper) for the Opelousas area.  The position involves a wide range of duties related to commercial and personal accounts and is responsible for representing the Bank to the customers in a courteous, professional manner and for providing prompt and efficient service.  Duties will include the areas of Debit Cards, Online Banking, Wires, ACH Origination, Returns, Research, Document Scanning, CTR's and Customer Service.  Applicants must be proficient with computers and good communication skills.  Applicant with banking experience is preferred.  Credit check is required.      Equal Opportunity Employer/Veterans/Disabled     

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Customer Service

• Open, close, and maintain accounts according to Bank procedure and State & FDIC regulations; requires a fundamental understanding of the computer system, to assure that accounts are appropriately entered on the system
• Collect and document required client information on multiple computer applications
• Assure that signature cards and other documents necessary are completed correctly
• Assist customers in opening and accessing safety deposit boxes
• Assist customers with balance inquiries, address changes, internet banking and account maintenance
• Recognize the clients’ needs and recommend products and best practices
• Maintain a high level of company and customer confidentiality.
• Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function.
• Have a complete understanding of all products offered by the Bank
• Follow all Bank Procedures and Policies

Teller/Cash Handling

• Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
• Processes night deposit
• Cash checks and process transfers
• Redeem savings bonds
• Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
• Balance cash drawer in accordance with Bank procedures and regulations.
• Issue Cashier’s Checks and Money Orders
• Prepares Currency Transaction Reports (CTRs)
• Identifies and reports counterfeit bills
• Processes daily Branch Capture
• Replenishes and balances ATM

Qualifications

Education

High School diploma or equivalent

Training and Experience

• One-year cash handling experience
• Prior customer service experience in the financial services industry preferred
• Strong computer skills and the ability to learn job-related software; proficient in Microsoft Word and Outlook
• Ability to respond effectively to inquiries from internal team members and customers and demonstration of excellence in customer service
• Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
• Basic math and computer skills
• Excellent analytical and problem-solving skills including the ability to diagnose, resolve or escalate a critical situation

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Work involves extensive use of computers. Must be able to speak clearly and hear and understand normal conversations in person and over the phone. The noise level in the work environment is usually moderate.

Credit check is required.   Equal Opportunity Employer/Veterans/Disabled